Help center
Answers to the most common questions. If you can't find yours, write to us at apps@superbitesstudios.com.
Account and sign-up
Why does the web app ask me to create an account?
To use the tools with your profile and to activate Premium on any device. Creating an account is free and takes seconds.
How do I sign in?
With Google, with email and password, or with a sign-in link we send to your email.
I forgot my password
In the sign-in window, choose "Forgot my password" and we'll email you a link to reset it.
How do I delete my account?
From the account deletion page or by writing to us at apps@superbitesstudios.com.
Files and privacy
Are my files uploaded to a server?
No. They're processed on your device.
Where is the result saved?
On your device, in the downloads folder or wherever you choose to save it.
I can't open a password-protected PDF
Use Remove password (Premium) if you know the password. We don't try to guess passwords.
OCR doesn't recognize my scan
Try a straight, well-lit, high-resolution photo.
Plans and payments
What does the free plan include?
Viewer, split, compress, basic editor, page numbers, crop, rotate, delete pages, repair, scan, and more, with some limits (for example, merging up to 3 PDFs).
What does Premium add?
It removes the limits and unlocks advanced tools: convert to Word and PowerPoint, OCR, protect, remove password, redact content, organize pages, watermark, compare, and Web to PDF.
How do I cancel my subscription?
If you bought on the web, use the link in the Paddle email or write to us. If you bought through the App Store or Google Play, use the subscription settings of your store account.
Can I request a refund?
On the web, within 14 days of the charge, by writing to apps@superbitesstudios.com. In the stores, Apple or Google handles it.
I bought Premium and it didn't activate
Sign out and sign back in with the same email you used to buy. If it still doesn't work, write to us with that email and your receipt.
Tools
Which formats can I convert?
PDF to Word, Excel, PowerPoint, TXT, Markdown, JPG, and PNG; Word, Excel, PowerPoint, and text to PDF; and between JPG, PNG, GIF, BMP, and TIFF. WebP is supported as input.
Is there a size limit?
It depends on your device's memory. For very large files, compress them first.
Does it work offline?
The apps work offline. The web app needs to load the page once.
Help center
Quick answers about your account, privacy, plans, payments, and Rayo PDF GO tools. If you can't find yours, write to us.
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